It's possible to withdraw a registration instead of permanently deleting it. This has the advantage of keeping the registration in your records instead of permanently removing it, and also to provide a reason for the withdrawal.
How to Withdraw a Registration
An event organizer can withdraw a registrant from the organizer panel.
Go to Event Data > Registrations and click on a registrant from the list.
Click Withdraw from the section on the right.
You can provide a reason (optional) which will be shared in the notification email sent to the registrant and visible in the registration details page for your records.
Note: A registrant can also withdraw their own registration.
Email Notification
The registrant will receive an email notification with the reason (if any was provided).
Repercussions of a Withdrawn Registration
A withdrawn registrant loses access to content accessible to participants only, for example event website pages or the live app.
A withdrawn registration is excluded from the registrant count if you set a maximum number of participants.
A withdrawn registrant will not display in the participant list on the event website.
A withdrawn registrant will be included in the mass emails if selected.
A withdrawn registrant will be included in the name tags generator.