Activate the waitlist
In the event dashboard, go to Registration > Form.
Click Settings.
Toggle on Set maximum number of participants.
Specify the maximum number of registrations.
Toggle on Allow to register on waitlist when limit is reached.
Participants can now register to the waitlist when the maximum number of participants is reached. They will receive a waitlist confirmation email.
Move participants from the waitlist to the registrant list
The status column of the data table indicates if a particular registration is on the waitlist. You can use the filters to find the registrations on the waitlist.
To accept a participant from the waitlist on the registration list, click on Quick view to open the side panel and click on Accept from waitlist. This will trigger an automated email to the registrant with a link to their registration form so they can complete it.
Register participants as an organizer once the limit is reached
When the waitlist is off and the maximum number of participants is reached, an organizer who fills the registration form can still register a participant beyond the limit.
When the waitlist is on, a registration filled by an organizer lands on the waitlist, as it does for participants. To add it to the registrants, accept it from the waitlist as described above.
Frequently asked questions
Does a participant have to pay for their registration to join the waiting list?
No. A participant who selects a paid option in the form does not have to pay to register on the waitlist.
A link will be found in the email they receive once you add them to the list of registrants, which will take them to their form to complete their payment.