How often is event data synchronized?
The synchronization frequency depends on your event dates:
Ongoing events or events starting within the next 24 hours: approximately every 5 minutes.
Events starting within the next 7 days: approximately every hour.
Other active events: approximately once per day. This includes events taking place further in the future as well as events that ended recently.
Events that ended more than 6 months ago or start more than 12 months from now: are not synchronized. Synchronization will automatically resume if the event dates bring the event back within the active period.
The synchronization frequency is determined by the event dates, not your Fourwaves plan.
What data is synchronized?
The synchronization mainly includes:
Submissions and presentations
Registrations
Program and sessions
When you make a change in the Event Dashboard, it is immediately saved in Fourwaves. It will then appear in the mobile app during the next synchronization.
How long does it take for a change to appear?
In addition to the event synchronization schedule, the mobile app checks for new information approximately every 2 minutes. It also checks for updates when a participant reopens or returns to the app.
For an ongoing event or one starting within the next 24 hours, a change should therefore generally appear in the app within approximately 5 to 7 minutes.
For an event starting within the next 7 days, it can take up to approximately one hour. For other active events, it can take up to approximately one day.
While waiting for an update, the app continues to display the most recently downloaded event information.
Can I manually refresh the mobile app?
No. There is currently no option for participants or Event Organizers to manually force a synchronization.
The app updates automatically according to the intervals described above.
Are unpublished events synchronized?
No. Only published events are synchronized with the mobile app.
How does Participants page visibility affect the mobile app?
The visibility of the Participants page affects some of the information sent to the mobile app.
When the Participants page is hidden on the Event Website, the links connecting presenters and authors to their registrations are also removed from the submission data sent to the mobile app. This is expected behavior and not a synchronization issue.
My change still isn't appearing
If the expected synchronization period has passed and the information in the mobile app still does not match the information in Fourwaves, contact Fourwaves Support so our team can investigate.