If you can't sign in (log in) to Fourwaves, use this article to find the cause and fix it. It is for everyone with a Fourwaves account: participants, reviewers, organizers and administrators.
You don't know which email address to use
To sign in, use the email address of your Fourwaves account. One account gives you access to all your events and roles.
You may already have a Fourwaves account, even if you never created one. Fourwaves creates an account with your email address when:
someone registers you for an event or submits for you;
a submitter adds you as an author of a submission;
an organizer adds you as a reviewer or as a committee member of an event;
an administrator adds you as an administrator of an organization.
If you're unsure which email address was used for a specific event, contact the event organizers. You can find their contact information in the footer of the event website.
You forgot your password
If you use the correct email address but forgot your password, click Forgot password? on the sign-in page. Enter your email address, then click the link in the email you receive to choose a new password. Reset your password gives all the steps.
If your account isn't activated yet, Fourwaves sends you an activation email instead of a reset email.
You've never used Fourwaves
If it's your first time using Fourwaves, you need to create an account before you can register, submit, or otherwise interact with an event.
To create an account, click Register or Submit on the event website, then click Create an account. Enter your email address and click Continue. Fourwaves sends you the email that matches your account:
If no account uses this address, or if the account isn't activated yet, you receive an email to activate your account.
If your account is already active, you receive the Welcome back to Fourwaves email. Click Access my account to open your account.
Learn how to create your Fourwaves account in this article.
Your account isn't activated
If someone else added you to Fourwaves, your account exists but isn't activated yet. You can't sign in with a password until you activate it.
To activate your account, click the button in the email you received from Fourwaves, such as Activate my account, and follow the steps. Create or activate your Fourwaves account gives all the steps.
The activation link is valid for 30 days. If you click an expired link, Fourwaves sends you a new link by email.
If you can't find the email, click Create an account on the sign-in page and enter your email address. Fourwaves sends you a new activation email.
You don't receive the email
If you don't receive an activation or password reset email:
Check your spam or junk folder.
Make sure you entered the correct email address.
Try the other email addresses you may have used to create your account, register or submit.
When you click Forgot password?, Fourwaves sends no email if no Fourwaves account uses the address.
If you're unsure which email address is associated with your registration or submission, contact the event organizers. You can find their contact information in the footer of the event website.
Your information is split between two accounts
If you submitted with one email address and registered with another, your information is split between two Fourwaves accounts.
You can't merge two accounts yourself. Contact us at support@fourwaves.com with:
both email addresses;
the name of the event.
We help you combine the accounts.
Still can't sign in?
Contact us at support@fourwaves.com for help. Include your name, your email address and the event you want to access.