As an organizer, you can view and download the invoices of your event from your event dashboard. If you're a participant and need your own receipt, see Receipts, invoices and refunds for your registration.
Viewing invoices by transaction:
Navigate to Payment > Transactions.
In the transactions table, find and click on the relevant "Transaction ID".
Viewing invoices by registration:
Navigate to Registration > Registrations.
In the registration table, click on the registrant's Full name.
In the Transactions section, click View invoice.
ℹ️ The Transactions section will only be visible if the attendee has made a payment for any registration-related costs.
Once on the invoice screen, you can download it by clicking the Download button in the top-right corner.
Bulk downloading invoices
Download multiple invoices directly from the Payment > Transactions table.
Select the transactions you want to export.
Click Actions > Export invoices.
Depending on how many invoices you select:
1 invoice: downloads immediately.
2 to 5 invoices: automatically downloaded as a ZIP file.
More than 5 invoices: the invoices are sent to your email as a ZIP file.
Note: While the export is processing, exporting is temporarily blocked. Once processing is complete, you can run another export.
Each PDF file will follow the same naming convention as the "Download PDF" option elsewhere on the platform (based on the Transaction ID).
Receipt and invoice emails
The participant receives the receipt or the invoice at the email address entered in the form. The email they receive depends on the payment method:
Credit card or PayPal: the participant receives a receipt when they pay.
Invoice payment: the participant receives an invoice when they register. When you click Mark as paid, they receive a receipt.
Forward payment: the participant receives a payment link. When they complete the payment, they receive a receipt, or an invoice if they select Invoice payment.
Skip payment: the participant doesn't receive a receipt or an invoice.
If the total is 0, for example with a coupon code, the participant doesn't receive a receipt or an invoice.
Note: while the event is unpublished, participants see a blank receipt or invoice in their participant dashboard. To fix it, publish the event.