To see the emails sent from your event, go to Communication > Emails.
The list shows the Status, Subject, Recipient and Sent date of each email. Use the search and Filters to find an email.
Note: Communication > Emails is available from the Essential plan.
Understanding status types
Each status is detailed below:
Delivered. The receiving server accepted the message. When an email is delivered, it doesn't necessarily mean the email was placed in the inbox. The receiving server might have filtered it and placed it in the spam box.
Deferred. The receiving server delayed acceptance of the message.
Bounced. The receiving server denied the email for example if the email doesn't exist.
Dropped. The email was not sent because the email address previously bounced or received complaints. Fourwaves blocks these sends to protect your event's sender reputation.
Processed. When an email shows a “Processed” status, it means the sending has been triggered, but the final result isn’t available yet. The system is still waiting for confirmation from the email provider. Once that happens, the status will automatically update to something like Delivered or Bounced. This is usually temporary and resolves on its own shortly.
Unprocessed. All emails sent from Fourwaves before December 14th 2021 will have this status because the status tracking was not implemented before this date. If the email was sent after December 14th 2021, it means the email was not yet sent and will be processed shortly.
How to find out more information
To find more information on the email and for example, why it bounced, click on an email (column Subject). You will see the status and sometimes more information on the status.
Resend an email
To send an email again to one recipient:
Go to Communication > Emails.
Search for the email address of the recipient.
Click the email in the Subject column.
Click Resend, then Confirm.
The recipient receives an exact copy of the first email, even if you changed the email after. You can't resend an email that had attachments.