As a participant, you can download the receipt or the invoice for your registration payment from your participant dashboard. This article also explains the emails you receive, how to fix your billing details and how refunds work.
How receipts and invoices work
Each registration payment is a transaction in Fourwaves, and each transaction has one invoice. When the payment is complete, the invoice shows the Paid status next to the total. This paid invoice is your receipt.
The invoice shows the invoice number, the items you paid, the taxes and the billing address you entered at checkout.
If you pay for more items later, for example after you edit your registration, that payment gets its own invoice.
Download your receipt or invoice
To download the receipt or invoice for a registration payment, go to your participant dashboard:
Log in to Fourwaves with the email address of your registration.
Click your profile picture, then click Participant under My dashboards.
Click the Transactions tab.
Click the transaction of your event. To find it, search for the event name.
On the Invoice page, click Download.
Fourwaves saves the invoice as a PDF file.
You can also open the invoice from your registration. On the Registrations tab, click your registration. In the Transactions section, click View invoice.
Right after checkout, the confirmation page shows your Receipt number. If you're logged in, you can also click Download PDF on that page.
Receipt and invoice emails
Fourwaves sends your receipt or invoice to the email address you entered in the registration form. The email you receive depends on how you pay:
Credit card or PayPal: you receive a receipt when you pay.
Invoice payment: you receive an invoice when you register. The invoice shows the Payment instructions of the organizers. When the organizers mark your payment as received, you receive a receipt.
A payment the organizers forwarded to you: you receive the email You have a payment to complete. After you pay, you receive a receipt, or an invoice if you select Invoice payment. To pay, see Forward payment.
The subject of the email is Receipt - Fourwaves or Invoice - Fourwaves. Click Receipt or Invoice in the email to open it in your participant dashboard.
If your total is 0, for example with a coupon code, you don't receive a receipt or an invoice. You also don't receive one if the organizers registered you and skipped the payment.
Change the name or address on an invoice
You can't edit the billing information of an invoice yourself. If the name or the address on your invoice is wrong, contact the event organizers.
Before you pay, check the Invoice to (person’s name and/or company) field at checkout. If your organization pays the invoice, enter its name in this field.
Refunds
Only the event organizers can refund a payment. To ask for a refund, contact them. They can refund all or part of a payment, such as one item.
When the organizers refund a credit card or PayPal payment:
The money goes back to the card or PayPal account you paid with.
You receive a Refund confirmation email. Click Receipt in the email to open the refund.
The refund appears in your Transactions tab as a separate transaction, with the Refunded status. You can download it like an invoice.
Fourwaves can't refund a payment by invoice. For these payments, contact the organizers to arrange the refund.
A refund doesn't cancel your registration. To cancel your registration, contact the organizers.
FAQ
My transaction isn't in the Transactions tab
If a transaction is missing from your Transactions tab, check that you're logged in with the email address of your registration. A registration with a total of 0 and no coupon code has no transaction.
Why does my credit card statement show FOURWAVES EVENTS?
Your credit card statement shows a charge from FOURWAVES EVENTS when Fourwaves collects the payments of the event. Your invoice and your receipt email also say so.