How refunds work on Fourwaves: full and partial refunds, the service fee, reversing a refund, and the effect on a registration.
Full vs. partial refund
Go to Event Data > Transactions, select the transaction, and click Refund charge. You'll see the initial amount paid, the amount already refunded, and the remaining refundable amount. Enter any amount up to what's refundable.
You can make as many partial refunds as needed for a given transaction, as long as the initial amount paid hasn't been fully refunded.
Refund a specific item
See Cancel a Paid Item.
To cancel just one item (a workshop, add-on, or ticket option) while keeping the rest of the registration, open the registration under Event Data > Registrations and click Cancel Item. Choose a full or partial refund for that item alone; taxes are recalculated automatically.
What about the Fourwaves service fee?
On a full refund, the participant gets back everything they paid, including the Fourwaves service fee and any taxes on it. The service fee is charged back to the organizer. Fourwaves doesn't add extra transaction fees during a refund, and there's no separate workflow to refund only the service fee — it's refunded in proportion to the amount you issue.
Can I undo a refund?
No. Once confirmed, a refund can't be reversed from inside Fourwaves. If it was a mistake, contact the participant and either process a new charge manually or use Forward Payment to request payment again.
Does a refund cancel the registration?
No. Refunding a transaction doesn't cancel the participant's registration. To also cancel it, go to Event Data > Registrations, open the participant, and cancel manually. For a single item, Cancel Item handles both actions at once.
Refunds on invoice or offline payments
For bank transfer, cheque, or other offline payments, the refund happens outside Fourwaves. Once sent, update the transaction under Event Data > Transactions to keep your records accurate.