Overview
The Cancel Item feature lets you cancel and refund a specific item within a participant’s registration, without affecting the rest of their registration.
This is useful if a participant wants to:
Cancel a workshop, add-on, or ticket option
Receive a partial refund while keeping their main registration
Make adjustments after completing their registration
When issuing a refund, the system automatically calculates the tax breakdown, so no manual calculations are needed.
How to Refund a Specific Item
Go to Event Data → Registrations
Open the participant’s registration
Locate the item you want to refund
Click Cancel Item next to that item
Review the details in the modal window
Choose whether to issue a refund
Enter the refund amount
Click Next, then confirm the cancellation
Refund Options
When cancelling an item, you’ll be asked:
“Would you like to issue a refund?”
No Refund
Select No if you only want to remove the item without returning any money.
The item is cancelled
No financial adjustment is made
Partial or Full Refund
Select Yes to issue a refund.
An Amount field will appear where you can enter how much to refund.
You can refund part of the item or the full amount
The system automatically calculates taxes (GST) and updates the summary
Example
If a participant paid $362.50 total and you enter a $200 refund:
Description | Subtotal | GST | Total |
Original item | $350.00 | $12.50 | $362.50 |
Refund | -$190.48 | -$9.52 | -$200.00 |
The system splits subtotal and tax proportionally based on the refund amount.
Refund Amount Validation
To prevent errors, the Amount field follows these rules:
Must be greater than $0.00
Cannot exceed the original item total
The Next button stays disabled until the amount is valid
If the amount is invalid:
You’ll see an error message
The refund values reset to $0.00
Important Notes
Refunds are processed through the original payment method
Once confirmed, refunds are not reversible
Cancelling one item does not affect other items in the registration
Tips & Best Practices
Double-check the refund amount before confirming
For a full refund, enter the exact total shown for that item
For offline payments (e.g., cheque or bank transfer), process refunds outside the platform