The Fourwaves event dashboard shows two financial figures that are often confused: Paid and Revenue. Understanding the difference helps you accurately track your event's finances.
Paid
Paid represents the total amount that has been collected. These are payments that have been successfully processed through your payment gateway or confirmed as paid by invoice. This figure updates in real time as payments are received.
Revenue
Revenue represents the actual earnings from your event.
It excludes:
Pending payments (e.g., unpaid invoices)
Voided transactions
It includes:
Successfully paid registrations
Adjustments from refunds (refunds reduce revenue)
How Revenue is Calculated
Revenue is calculated differently depending on your setup:
If “Pass fees to participant” is enabled:
Revenue = Item totals − payment gateway fees − service fees
For standard payments:
Revenue = Total paid − payment gateway fees − service fees
Why the Two Numbers Differ
The difference between Revenue and Paid typically comes from:
Pending invoices (included in Paid? No → excluded from Revenue)
Voided transactions (excluded from Revenue)
Refunds (reduce Revenue)
Fees (gateway + service fees are deducted from Revenue)
Example
If 10 participants register at $100 each:
6 pay by credit card
4 choose invoice (not yet paid)
Your dashboard may show:
Paid: $600
Revenue: slightly less than $600 (after fees, and adjusted for any refunds)
Tracking Unpaid Invoices
To see which participants still owe payment:
Go to Event Data → Registrations and filter by payment flag