When sending emails from the platform, you have the option to choose which participant roles will receive your message. This is managed through a multi-select "Recipients" field in the email interface.
Available recipient options
When preparing an email from the Submission tables, you can select one or more of the following recipient types:
Submitters – The person who submitted the form
Presenters – Those marked as presenter in the authors field of the submission form
Non-presenting authors – Any authors who are not presenting
If you select only Submitters, the email reaches only the person who submitted the form. To reach every presenter, also select Presenters.
Note: No option is selected by default. You must manually select the roles you wish to email.
How to use
Navigate to Submission > Submissions.
Select the entries you want to email.
Click on Contact.
In the Recipients field, select the appropriate roles (e.g., Submitters, Presenters, Non-presenting authors).
Compose and send your email as usual.
Why an author does not get the email
Presenters and Non-presenting authors come from the authors field of the submission form. The email reaches only the authors that the submitter entered there. If the form has no authors field, or the submitter did not fill it in, only Submitters can receive the email.
Each author gets one email, even if they are also the submitter.