In the organizer panel, go to on Event Data > Transactions.
Check the box next to the transaction that you want to refund, and then select the Refund charge.
You will see the initial amount paid, the amount refunded and the refundable amount. Enter the amount that you want to refund.
Click Confirm.
You can make as many refunds as needed for a given transaction, as long as the initial amount paid wasn't fully refunded.
Example
In the example below, the initial amount paid was 50.00$, nothing was refunded, which means I can refund up to 50.00$.
I entered 25.00$ which will issue a 25.00$ refund. After this refund, I will be able to issue another refund of maximum 25.00$.
Cancelling a participant registration
Please keep in mind that doing a refund does not cancel that participant's registration. If you also want to cancel their registration following the refund, you have to manually go and do this in the registration section of your Organizer Panel. Here is how to do so:
Frequently Asked Questions
Can I issue a refund if the participant's credit card was cancelled?
Yes, you can issue the refund and, in most cases, it will be credited to the customer’s replacement card. If no replacement exists, the card issuer usually delivers the refund to the customer using an alternate method (for example, check or bank account deposit).
In rare cases, the refund might fail. If this happens, you'll need to issue the refund by your own means outside Fourwaves.