When participants complete checkout, they are asked to enter a billing address. By default, the form includes an “Invoice To” field. Participants sometimes enter their personal name here, even when the invoice should be addressed to their organization.
How the Billing Name Field Works
The “Invoice To” field is a free-text field. Participants who need an invoice addressed to their organization should enter their company or institution name in this field instead of their personal name.
Guide Participants Before Checkout
To reduce errors, you can add a clear instruction directly on the checkout page and on all invoices.
In the event dashboard, go to Configuration > Payments.
Locate the Seller details and terms field.
Add an instruction such as: "If you need your invoice addressed to your institution or employer, please enter the organization name in the Name field of the billing address."
Click Save.
This message will appear on the checkout page and on all invoices generated for your event.
If a Participant Already Paid With the Wrong Name
If a participant has already completed payment and their invoice shows incorrect billing information, contact Fourwaves support.
Our team can update the billing information and regenerate the invoice.
Note: Participants cannot edit their billing information themselves after a payment has been processed.