If you see a warning that your network connection may be unstable, or you're having trouble joining a session, using your camera or microphone, or experiencing poor audio or video quality, try the steps below.
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Most connection issues can be resolved with a few simple steps.

Make sure you have a stable internet connection. If you're using Wi-Fi, try moving closer to your router. If possible, you can also try using a wired connection.

Some workplace, university, hospital, or institutional networks have security restrictions that can interfere with video calls.

If possible, try connecting from another Wi-Fi network or using a mobile hotspot.

If you're connected to a VPN, temporarily disconnect from it and try joining the session again.

Try using an up-to-date version of Chrome, Edge, Firefox, or Safari.

If you're already using one of these browsers, closing and reopening it may also help.

Make sure your browser has permission to access your camera and microphone.

If you previously blocked access, you may need to change your browser permissions before joining the session again.

Video calls, streaming services, large downloads, cloud backups, or other applications using a significant amount of bandwidth can affect your connection quality.

Try closing anything you don't need during the session.

If you're connecting from a network managed by your workplace, university, hospital, or another organization, its security settings may be preventing Fourwaves from establishing a reliable video connection.

Try connecting from another network, such as your home Wi-Fi or a mobile hotspot.

If the session works on another network, your organization's firewall or network configuration may be causing the issue.

In this case, contact your IT team and share the technical information below with them.

Fourwaves Virtual Poster Sessions use Daily, a WebRTC-based audio and video platform.

Organizations using restrictive firewalls, proxies, VPNs, or network security tools may need to allow Daily's signaling and media traffic.

If your organization filters network traffic by domain, please allow access to:

Daily may also use third-party STUN and TURN services to establish or relay audio and video connections. Depending on your network configuration, please also allow:

The dailywebrtc.com and dailywebrtc.net domains are used as fallback domains if daily.co cannot be reached.

For the best audio and video experience, the network should allow:

Direct UDP connections generally provide the best call quality and lowest latency.

When direct UDP connections are unavailable, Daily may use STUN/TURN services or TCP/TLS as a fallback. More restrictive network configurations can result in increased latency, reduced audio or video quality, or difficulty joining a session.

Firewalls, VPNs, proxies, and other network security tools can interfere with WebRTC connections.

In particular, security tools that inspect, decrypt, and re-encrypt WebRTC or HTTPS traffic may interfere with audio and video connections.

If participants can connect successfully from another network but not from your organization's network, review your firewall, proxy, VPN, SSL inspection, and traffic inspection policies.

Please confirm that:

Allowing direct UDP media traffic provides the best experience. More restrictive networks may rely on fallback connections, which can result in increased latency or reduced audio and video quality.