Everyone including presenters need to be registered to the event. If you're not registered to the event, go to the event website and fill the Registration form.

If the registration period is closed, contact the organizers. Additionally, if you encounter access issues or are unable to log in, reach out to the organizers for assistance.

You can confirm that you're registered by going to your Participant dashboard, on the Registrations tab. There you should see events to which you're registered.

Click the link in the registration confirmation email received after registration.

If you lost this email, you can request a link to activate your account:

Compatible: Chrome, Firefox, Edge, Safari or Opera.

Not compatible: Internet explorer and old versions of Edge.

If you're using a mobile device:

More info here.

The first time you join a video conversation, Fourwaves shows a preview screen before you enter. Use it to check that your camera and microphone work. Fourwaves also tests your network connection: if your network may be blocking video calls, a message appears with a Learn more link to Troubleshoot your connection to a virtual poster session. When you're ready, click I'm ready, let me in!

This is useful if you plan on participating to virtual poster sessions. If the organizers set up a practice session, join it on the device you plan to use on the day of the event.

Make sure your browser has permission from your operating system to share screen. Read this article for more information.

The share screen option does not work on iPad, iPhone and other mobile devices.

If you encounter any problems, take a look at our troubleshooting guide or contact us at support@fourwaves.com.
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